3 Year Warranty
SignMonkey Warranty
SignMonkey.com warrants covered signs against defects in materials and workmanship for 3 years from the date of shipment. If something does not seem right, contact us before starting any repair work so we can help with the correct next step.
Covered products are tested and inspected before shipment.
Call before performing warranty repairs or modifications.
What Is Covered
The warranty applies to defects in materials and workmanship for these SignMonkey products:
Quick Reminder
Do not begin warranty repair work before contacting SignMonkey. Starting repairs or modifications without notifying us can void warranty coverage.
Call (800) 863-0107If There Is a Covered Defect
If a product proves defective during the warranty period, SignMonkey.com may choose one of these remedies.
Repair support
If the product proves defective during the warranty period, SignMonkey may repair the product at no charge for parts or support through telephone or email support.
Replacement
SignMonkey may replace the product with an equivalent product, which may be new or refurbished depending on the situation.
Warranty Process
A little documentation helps us move faster and keeps warranty coverage intact.
Contact SignMonkey first
Notify SignMonkey before taking any action on a possible warranty issue. Repair work or modifications performed before contacting us may void warranty coverage.
Document the issue
Take clear photos or video of the sign, power supplies, wiring, and installation location so our team can understand what is happening.
Work through next steps
Our team will review the details and help determine whether troubleshooting, replacement parts, repair support, or product replacement is the right next step.
Shipping Damage
SignMonkey tests and inspects signs before shipment and uses packaging that meets or exceeds common carrier shipment standards. When your sign arrives, inspect the packaging and contents before signing whenever possible.
If anything is damaged during shipping, document it with photos, keep the packaging materials, and call SignMonkey immediately at (800) 863-0107.
For more delivery details, review our shipping policy.
What Is Not Covered
This warranty does not apply to defects, failures, or damage caused by conditions outside normal product materials and workmanship coverage.
Acts of God or severe weather events
Accidental damage or negligence
Vandalism or misuse
Improper installation
Improper use or care
Repairs or work started before notifying SignMonkey
Warranty Document
View the SignMonkey 3 Year Warranty document for the original printable warranty reference.
View Warranty
Warranty help
Need help with a sign?
Send us photos, your order details, and a description of the issue so our team can help determine the next step.
Contact usWarranty Terms
The above warranties are given by SignMonkey.com with respect to this product and its related items in lieu of any other warranties, express or implied. Repair of defective products and related items is the sole remedy provided to the customer for honor of this warranty.